Privacy Policy
Privacy Policy
PRIVACY POLICY
Prints on the Fly
https://www.printsonthefly.com
Effective Date: October 15, 2026
This Privacy Policy explains what personal information Prints on the Fly collects when you visit https://www.printsonthefly.com or order custom printed and embroidered products from us, how we use and share it, and the choices you have. It forms part of our Terms and Conditions.
1. WHO WE ARE AND SCOPE
1.1 Who Operates the Site. The Site is operated by Custom DTF Printing LLC, a Maryland limited liability company, doing business as Prints on the Fly (“Prints on the Fly,” “we,” “us” or “our”), of 3261 Old Washington Rd, Suite 2020, Waldorf, MD 20602. You can contact us at customerservice@printonthefly.com.
1.2 Scope. This Policy applies to personal information we collect through the Site, by email and in connection with Orders. It does not apply to websites we do not operate, even if the Site links to them.
1.3 Defined Terms. Terms such as “Order”, “Product”, “Customer Content” and “Site” have the meanings given in our Terms and Conditions.
1.4 Who We Serve. We sell and ship only within the United States. This Policy is written for customers in the United States.
2. INFORMATION YOU PROVIDE TO US
2.1 Order Information. When you place an Order we collect your name, billing address, delivery address, email address, telephone number, the Products and options you choose, and the details of your Order.
2.2 Account Information. If you create an account, we collect your login details and the preferences and order history linked to it.
2.3 Communications. If you contact us by email, form, telephone or message, we collect what you send us and our replies.
2.4 Other Information. We collect anything else you choose to give us, for example when you enter a promotion, subscribe to marketing, or give feedback.
3. CUSTOMER ARTWORK AND UPLOADED CONTENT
3.1 What We Receive. When you upload or type Customer Content, we receive and store it. It may include logos, images, photographs, names, slogans, dates and messages. Some of it may identify individuals, such as a family reunion photograph or a name on a team shirt.
3.2 Third Parties in Your Content. If your Customer Content contains personal information about someone else, you are responsible for having the right to share it with us for the purpose of producing your Order.
3.3 Purpose. We use Customer Content to review, produce, fulfil and support your Order, to resolve disputes about it, and as our Terms and Conditions describe, including displaying photographs of finished Products to show our work.
3.4 Sensitive Content. Please do not include sensitive information, such as government identification numbers, financial account numbers or health information, in Customer Content. We do not need it to make a Product.
4. INFORMATION WE COLLECT AUTOMATICALLY
4.1 Device and Usage Information. When you use the Site, we and our service providers automatically collect information such as your IP address, browser type, device type, operating system, pages viewed, referring page, date and time of access, and actions you take on the Site, including how you use our design tools.
4.2 Cookies. We collect some of this information through cookies and similar technologies, as Section 8 and our Cookie Policy explain.
4.3 Approximate Location. We may infer your approximate location from your IP address. We do not collect precise geolocation from your device.
5. INFORMATION FROM OTHER SOURCES
5.1 Service Providers. Our payment service providers tell us whether a payment was successful and give us limited details about it. Carriers give us delivery status information.
5.2 Fraud Prevention. We may receive information from payment providers and fraud tools to help us verify an Order and prevent fraud.
5.3 Social Media. If you interact with us on a social media platform or send us a message through it, we receive the information that the platform makes available to us, in line with your settings on that platform.
6. HOW WE USE PERSONAL INFORMATION
6.1 Orders. To process and fulfil Orders, including to take payment, produce Products, ship them, provide tracking, handle cancellations, returns and refunds, and send order and shipping messages.
6.2 Customer Service. To respond to your questions, resolve problems and keep records of our dealings with you.
6.3 Operating and Improving the Site. To run, secure and maintain the Site, understand how it is used, fix errors and improve our design tools, Products and services.
6.4 Marketing. To send you promotional communications where you have chosen to receive them, as Section 7 explains.
6.5 Security and Fraud. To detect, investigate and prevent fraud, unauthorized access, abuse of the Site and other unlawful or harmful activity, and to enforce our Terms and Conditions.
6.6 Legal and Business Needs. To meet legal, tax, accounting and record keeping obligations, respond to lawful requests, and establish, exercise or defend legal claims, including claims about copyright in Customer Content.
6.7 De-identified Information. We may create information that no longer identifies you and use it for any lawful purpose. We will not try to re-identify it.
7. MARKETING COMMUNICATIONS
7.1 Email Marketing. We may send marketing emails to customers and subscribers. Each marketing email includes a way to unsubscribe, and we process opt-out requests as federal law requires.
7.2 Order Messages. Even if you opt out of marketing, we will still send messages about your Orders and account, such as confirmations, shipping updates and responses to your questions.
7.3 Other Marketing. We do not send marketing text messages unless you separately agree to receive them.
8. COOKIES AND SIMILAR TECHNOLOGIES
8.1 What We Use. We use cookies and similar technologies to keep the Site working, remember your cart and design, remember your preferences, understand how the Site is used and, if we use them, measure and improve advertising.
8.2 More Detail. Our Cookie Policy at https://www.printsonthefly.com explains the types of cookies we use and how to control them.
8.3 Your Controls. Most browsers let you block or delete cookies. If you block essential cookies, parts of the Site, such as the shopping cart, may not work.
9. DO NOT TRACK AND OPT-OUT PREFERENCE SIGNALS
9.1 Do Not Track. The Site does not currently respond to “Do Not Track” browser signals, because there is no common standard for them.
9.2 Opt-Out Preference Signals. Where applicable law requires us to treat an opt-out preference signal, such as the Global Privacy Control, as a valid request, we will do so for the browser or device that sends it.
10. HOW WE SHARE PERSONAL INFORMATION
10.1 Service Providers. We share personal information with companies that perform services for us, including web hosting and website providers, payment processors, shipping carriers, email and communication providers, analytics providers, and suppliers who help us produce or fulfil an Order. They may use the information only to provide their services to us.
10.2 Professional Advisers. We may share information with our accountants, lawyers, insurers and other advisers where needed.
10.3 At Your Direction. We share information where you ask us to, for example by giving us a delivery address that belongs to another person.
10.4 Aggregated Information. We may share aggregated or de-identified information that does not identify you.
10.5 No Other Disclosure. Except as this Policy describes, we do not share your personal information with third parties.
11. PAYMENT PROCESSING
11.1 Payment Providers. Payments made on the Site are handled by third party payment service providers, such as card processors and, where we offer it, PayPal. You give your payment details to them under their own terms and privacy policies.
11.2 What We Receive. We receive confirmation of payment, the amount, and limited information such as the last four digits of a card and the billing name and address. We do not ask you to send us full card numbers by email, message or in Customer Content.
11.3 Disputes. If a payment is disputed, we may give the payment provider, card network or bank the Order records described in our Terms and Conditions so that we can respond to the dispute.
12. LEGAL REQUESTS AND BUSINESS TRANSFERS
12.1 Legal Disclosure. We may disclose personal information where we believe it is required by law, subpoena or court order, or necessary to protect the rights, property or safety of us, our customers or others, to investigate fraud, or to respond to a notice of copyright infringement.
12.2 Business Transfers. If we merge with, sell assets to or are acquired by another business, or are involved in a financing or reorganization, personal information may be transferred as part of that transaction. We will require the recipient to handle it in line with this Policy or give you notice of a material change.
13. NO SALE OF PERSONAL INFORMATION
13.1 Our Position. We do not sell your personal information for money.
13.2 Advertising Technologies. Where advertising or analytics cookies are active on the Site, some state laws treat the data they collect as “sharing” or “sale” in certain circumstances. Section 17 explains how to opt out, and Section 8 and our Cookie Policy explain how to control them.
13.3 Minors. We do not knowingly sell or share the personal information of children under 16.
14. DATA RETENTION
14.1 Retention Principle. We keep personal information for as long as we need it for the purposes in this Policy, including to fulfil Orders, provide support, meet legal, tax and accounting requirements, resolve disputes and enforce our agreements.
14.2 Order Records. We keep Order records, including payment confirmations, approved proofs and related communications, for the period that tax, accounting and limitation rules require and for as long as a dispute or claim could reasonably arise.
14.3 Customer Content. We may keep Customer Content files for a reasonable period so that you can reorder and so that we can answer disputes and copyright complaints. You may ask us to delete Customer Content, and we will do so unless we need it for a legal reason, an open Order or a dispute.
14.4 Marketing Data. We keep marketing contact details until you unsubscribe or ask us to delete them, after which we keep a record that you opted out so that we do not contact you again.
14.5 Deletion. When we no longer need personal information, we delete or de-identify it.
15. SECURITY
15.1 Safeguards. We use reasonable administrative, technical and physical measures designed to protect personal information against loss, misuse and unauthorized access, including by relying on service providers that secure their systems.
15.2 No Guarantee. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account login details confidential.
16. SECURITY INCIDENTS
16.1 Notification. If a security incident affects your personal information in a way that the law requires us to report, we will notify you and the relevant authorities as the law requires and in the time it allows.
17. YOUR CHOICES
17.1 Marketing. You can unsubscribe from marketing emails using the link in any of them or by contacting us at optout@printsonthefly.com.
17.2 Cookies. You can manage cookies through your browser settings and, where the Site provides one, through its cookie preferences tool.
17.3 Access and Updates. You can ask us to tell you what personal information we hold about you and to correct it if it is wrong.
17.4 Deletion. You can ask us to delete your personal information, subject to Section 14 and to any legal duty we have to keep it.
17.5 Opting Out of Sharing. Where advertising or analytics cookies are used on the Site, you can opt out of them using the cookie controls or by contacting us.
17.6 No Retaliation. We will not treat you unfairly or deny you service because you exercise a privacy right that applies to you.
18. PRIVACY RIGHTS UNDER STATE LAW
18.1 State Laws. Some United States state privacy laws give residents rights over their personal information, such as the right to know, access, correct, delete and opt out. Many of these laws apply only to businesses that meet certain size or data processing thresholds.
18.2 Our Approach. Where a state privacy law applies to us and gives you a right, we will honor it. Whether or not a particular law applies to us, you may make a request under Section 24 and we will consider it in good faith.
18.3 Appeals. If we refuse your request and the law that applies gives you a right to appeal, you may do so by replying to our decision and writing “Appeal” in the subject line. We will respond within the time the law requires.
19. CALIFORNIA RESIDENTS
19.1 California Law. If you are a California resident and the California Consumer Privacy Act applies to us, you have the rights the Act gives you, which we will honor on request as Section 24 describes.
19.2 Categories. We collect the following categories of personal information, for the purposes in Section 6 and from the sources in Sections 2 to 5: identifiers such as name, address, email and IP address; customer records such as billing and delivery details; commercial information such as Order history; internet or network activity such as Site usage data; and content you supply, such as Customer Content. We disclose these categories to the service providers in Section 10 for business purposes. We do not sell them for money, as Section 13 states.
19.3 Shine the Light. California Civil Code Section 1798.83 lets California residents ask a business that shares personal information with third parties for their direct marketing purposes what was shared. We do not share personal information with third parties for their own direct marketing purposes.
20. CHILDREN’S PRIVACY
20.1 Not for Children. The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 and we do not allow them to place Orders.
20.2 If We Learn of It. If we learn that we have collected personal information from a child under 13 without verified parental consent where the Children’s Online Privacy Protection Act requires it, we will delete it. A parent who believes this has happened should contact us at customerservice@printsonthefly.com.
20.3 Products for Children. Parents and guardians may order Products for children. In that case the parent or guardian is the customer and we collect information about the parent or guardian only, except for names or messages the customer chooses to include in Customer Content.
21. LOCATION OF PROCESSING
21.1 United States. We operate in the United States and process personal information in the United States. Our service providers may process it in the United States or elsewhere.
21.2 Visitors From Elsewhere. We do not market to or ship to customers outside the United States. If you access the Site from another country, you do so on your own initiative and your information will be handled in the United States under this Policy.
22. THIRD PARTY WEBSITES
22.1 Links. The Site may link to websites and services operated by others. We do not control them and are not responsible for their privacy practices. Read the privacy policy of any site you visit.
23. CHANGES TO THIS POLICY
23.1 Updates. We may update this Policy from time to time. We will post the updated version on the Site with a new Effective Date. If we make a material change, we will take reasonable steps to bring it to your attention, such as by a notice on the Site or by email.
23.2 Continued Use. Your continued use of the Site after an update takes effect means you accept the updated Policy, to the extent the law allows.
24. HOW TO MAKE A REQUEST
24.1 How. To exercise a right or make a privacy request, email us at customerservice@printsonthefly.com or write to us at Custom DTF Printing, Attn: Customer Service, 3261 Old Washington Rd, Suite 2020, Waldorf, MD 20602. Please state what you are asking for and the name and email address used on your Order.
24.2 Verification. We need to verify that you are the person the information relates to before acting on a request. We may ask you to confirm details that we already hold, and we may decline a request we cannot verify.
24.3 Authorized Agents. If you use an agent to make a request, we may ask for proof that you gave the agent authority, and we may contact you to confirm it.
24.4 Timing. We will respond within the time that applicable law requires and, where no time is set, within a reasonable time not exceeding 45 days. If we need more time, we will tell you why.
24.5 Exceptions. We may decline all or part of a request where the law allows, for example where we must keep the information for legal reasons, or where it would affect the rights of another person.
25. CONTACT US
25.1 Contact. Prints on the Fly (Custom DTF Printing), Customer Service. Email: customerservice@printsonthefly.com. Website: https://www.printsonthefly.com.