Returns, Cancellations and Refund Policy

RETURNS, CANCELLATIONS AND REFUND POLICY
Prints on the Fly
https://www.printsonthefly.com
Effective Date: October 15, 2026

This Returns, Cancellations and Refund Policy explains when you can cancel an Order, return a Product and receive a refund from The Site is operated by Custom DTF Printing LLC, a Maryland limited liability company, doing business as Prints on the Fly. It forms part of our Terms and Conditions. Terms defined there, such as “Order”, “Product”, “Custom Product” and “Standard Product”, have the same meaning here.

1. THE SHORT VERSION

1.1 Custom Products. Custom Products are made specially for you. They are not returnable or refundable, except where we make an error or the Product is defective or damaged, as Section 4 explains.

1.2 Standard Products. A Standard Product may be returned for a refund if you request the return within 15 days of the date we shipped it and send it back within 30 days of that date, in the condition Section 3 requires.

1.3 Your Legal Rights. This Policy does not affect any right you have under law that cannot be waived.

2. CUSTOM PRODUCTS

2.1 What Is a Custom Product. A Custom Product is any Product that is printed, embroidered, personalized or otherwise altered to your specifications. This includes Products that carry your Customer Content, a name, a message or a selection from our Design Library Content, and Products altered in any other way at your request.

2.2 Why They Are Not Refundable. A Custom Product is produced for you alone and usually cannot be resold. We therefore do not accept returns or give refunds or exchanges for a Custom Product because you changed your mind, chose the wrong size, color, style or quantity, or are not satisfied with a design, wording, spelling or placement that you supplied or approved.

2.3 Approval. Where we show you a preview, mockup or proof and you approve it, or you submit the Order without asking for a change, the design shown is accepted. Please check names, dates, spelling and sizes carefully before you submit your Order.

2.4 Mixed Orders. If an Order contains both Custom Products and Standard Products, this Policy applies to each item according to its type.

3. RETURNING STANDARD PRODUCTS

3.1 Time Limits. To return a Standard Product you must contact us at orders@printsonthefly.com within 15 days of the date we shipped it. The Product must then be shipped back to us within 30 days of the date we shipped it.

3.2 Condition. The Product must be unused, unworn, unwashed and unaltered, in its original condition and packaging, with any tags attached. A Product that has been customized, decorated, washed, damaged or marked by you is not a Standard Product and will not be accepted.

3.3 Return Authorization. Tell us your Order number and the item you wish to return. We will confirm in writing whether the return is accepted and where to send it. A return sent without our confirmation may be refused.

3.4 Return Shipping. You are responsible for the cost of shipping a Standard Product back to us, unless the return is because of our error, a defect or damage, in which case we will cover it. We recommend using a tracked service, because we are not responsible for a return that is lost or damaged on its way to us.

3.5 Inspection. When we receive the return we will inspect it. If it meets this Policy, we will approve the refund. If it does not, we will tell you why and may send it back to you at your cost.

4. ERRORS, DEFECTS AND DAMAGE

4.1 When This Applies. This Section applies to any Product, including a Custom Product, that arrives: (a) damaged; (b) with a defect in our workmanship, such as a print or embroidery that is missing, misaligned beyond normal variation, or that has failed under normal use and the care instructions; or (c) different from the Order you approved, for example the wrong size, color, quantity or design.

4.2 Notify Us Quickly. Contact us at orders@printsonthefly.com within 7 days of delivery. Give us your Order number, a description of the problem and clear photographs of the Product, its label and its packaging. Where a Product was damaged in transit, please keep the packaging.

4.3 Our Remedy. If we confirm the problem, we will, at our choice, reprint or replace the affected Products at no cost to you, or refund the price of the affected Products and, where relevant, their shipping charge. We may ask you to return the affected Products or to destroy them and send evidence of that.

4.4 What Is Not an Error. The following are not errors or defects: minor variation in color, print position, stitch density or size; differences between a screen and the finished item; low print quality caused by the quality of your artwork; mistakes in text, spelling or design that were in your Customer Content or in a proof you approved; and wear or damage caused by use or by care that did not follow the care instructions.

4.5 Late Notice. We may decline a claim that is made after the 7 day period in Section 4.2, but we will consider it in good faith where there is a good reason for the delay.